Refund policy

Return & Refund Policy

Last Updated: July 8, 2026

Thank you for shopping with us. We strive to provide high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 7 days of the delivery date, provided that:

The item is unused, unwashed, and in its original condition.
All original tags, labels, and packaging are intact.
The product is not damaged due to misuse or improper handling.
A valid proof of purchase (order number or invoice) is provided.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are defective or damaged upon delivery:

Maternity innerwear
Nursing bras
Panties
Personal care products
Opened or used hygiene products
Gift cards
Clearance or final sale items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Your order number
Photos or videos of the product
Photos of the package (if applicable)

Once verified, we will arrange a replacement or issue a full refund at no additional cost.

Refunds

After your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We offer exchanges for defective or damaged items and, subject to availability, for size-related issues. Exchange requests must be made within 7 days of delivery.

Return Shipping

If the return is due to our mistake (wrong, damaged, or defective product), we will bear the return shipping cost.
For all other eligible returns, the customer is responsible for return shipping charges unless otherwise stated.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if the item is eligible under this policy.